Build model
Fixed scope
talk to customers
Small businesses miss 62% of their calls — and a third of after-hours callers are ready to buy. An AI voice agent answers every one on the first ring, books the appointment, and hands real emergencies to a human, at ~$0.08/min instead of $7.16 a call.
Build model
Fixed scope
Timeline
2–8 weeks
Runtime
Monitored
Handover
Owned by your team
Visual summary of what this build includes from quote to handover.
Scope
Written
Deliverables and acceptance checks are fixed before build.
Execution
Instrumented
Retries, logs, and alerts are configured for production.
Controls
Approved
High-risk actions are gated by named human approvers.
Transfer
Owned
Runbook and account ownership move to your team at launch.
Small businesses miss 62% of their calls. 28.5% of calls arrive after hours, and about a third of those callers are ready to buy. Most won’t leave a voicemail — they dial the next name in the results and buy from whoever picks up.
Covering the phone with people is the expensive fix. A human-handled call costs about $7.16; a receptionist covers 40 of the week’s 168 hours; and volume spikes at lunch and 5 pm mean either idle payroll or a hold queue. None of that helps the Saturday caller with a burst pipe or the 9 pm caller comparing three vendors.
A dedicated or ported number, answered around the clock in a natural voice you pick. It handles the routine 80% — hours, pricing, service area, “where’s my order” — from your own scripts and price sheet, and never puts anyone on hold.
Twilio · ElevenLabs · Claude
The agent checks real availability, books the slot, and sends an SMS confirmation before the call ends. Adding 15–40 booked appointments a month is typical for this type of automation.
Cal.com · Google Calendar · Twilio SMS
Emergency keywords, VIP numbers, and “I need a person” all trigger a warm transfer to the on-call phone. Everything else gets handled or scheduled — your team stops being interrupted by calls a machine should have taken.
Twilio · n8n · Slack
ROI math
10 missed calls/wk × 30% ready to buy × $400 avg job = $62,400/yr ringing out — typical build $3–6k + ~$0.08/min usage
Typical for this type of automation — the free audit prices it from your actual call logs.
Week 1
Call-flow map from your actual phone records: when calls arrive, what they’re about, and what each missed one costs you
Week 2
Call scripts, voice selection, booking logic, and escalation rules — you approve every word before the agent speaks it
Weeks 3–4
A live number answering real calls — soft-launched after-hours first, transcripts flowing to your CRM from day one
Typical builds run $3–6k fixed, quoted in writing after a free audit, plus usage of roughly $0.08/minute. Compare that to $7.16 for a human-handled call: at 200 calls a month, usage runs about $50, not $1,400.
Live in 2–4 weeks. We soft-launch after-hours first — the agent takes the calls you’re missing anyway — then expand to full coverage once you’ve read a week of transcripts and trust it. First workflow live in 30 days or you don’t pay.
Twilio for the number and transfers, ElevenLabs for the voice, Claude for the conversation, Deepgram for transcription, n8n to write everything into your CRM and calendar. Every account is in your name, and the number ports out any time.
Transcripts and summaries live in your CRM, under your accounts. Recording can be on, off, or auto-deleted after a set number of days, with two-party-consent notices configured where your state requires them. The agent never takes payment card details.
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